PEGGY L. GLASER, PH.D., SPHR
2990 Horseshoe Trail
Chester Springs, PA 19425
610-469-6888
E-mail address:
BACKGROUND SUMMARY AND COMPETENCIES:
25 years of progressive Human Resources and Executive Management experience. Skilled as Strategic Business Partner in Organizational Development, Business Transformation, Talent Acquisition, Talent Management, Process Improvement, Performance Management, Coaching, Change Management, Employee Relations, Employee Retention, Training and Development, Compensation, Salary Administration, Succession Planning, Recruitment, Career Counseling and Cost Containment.
EXPERIENCE:
Regional Human Resources Director -- Eastern PA, NJ, DE.
Senior Vice President, Human Resources Director and Senior Administration Officer for $560,000,000 financial institution with eight branches in Bucks County
Hired by new CEO to initiate and implement strategies to grow organization and align employees to a dynamic, customer-focused organization with a sales-oriented culture.
· Designed initiatives to capitalize on human performance and talent management: identified high potential employees, developed and conducted training programs on superior customer experience, sales skills, product knowledge, change management, agility, and sexual harassment; implemented employee focus groups, initiated department meetings, established regular employee communications, developed resource tools for managers, established project teams, developed manuals, updated employee handbook
· Developed salary administration and benefits strategy to attract and retain talent while reducing costs, conducted salary and benefit surveys, created performance appraisals aligned with company objectives, job descriptions, incentive programs, salary ranges. Terminated defined benefit plan and established defined contribution plan with company match, FSA, voluntary life insurance.
· Implemented recruitment process for talent acquisition, recruited entry level through executive level Trained hiring managers on behavioral interviewing
· Coached management and staff for performance improvement as part of employee relations, disciplinary and development strategies
· Formulated executive assessment, development strategies to meet future needs
· Restructured branches and back office departments for more efficient staffing and better customer service while reducing headcount.
· Opened new branch office with star performers, developed special customer promotions; coordinated grand opening and VIP reception
· Created and implement strategic plan promoting bank as community partner
· Participated in monthly Board of Directors meeting, Strategic Planning Committee, and Human Resources Committee. Presented reports to Board of Directors on initiatives, progress, and strategic plan
Vice President, Human
Resources, 1996-2002
Relocated to Philadelphia at company’s request to turnaround the
performance and reputation of HR as an obstacle to business; won management
respect and recognition for successful turnaround by changing HR to a business
partner.
·
Reduced
time to fill openings by 25% while decreasing advertising costs by 50%
·
Improved
employee retention by 10%
·
Designed
and implemented recognition strategy that improved employee satisfaction
·
Designed
Behavioral Interviewing training program to improve talent acquisition
·
Selected
to Re-engineer Regional HR Operations including payroll, benefits, orientation,
compensation, pension administration, employee programs. Created model for
corporate centralization of HR Operations
·
Built
strong Human Resources team through leadership, coaching, training and
developing staff
·
Transformed
Human Resources from transactional unit to strategic business partner
·
Managed
decentralized staff of 18 Generalists, Recruiters, Specialists and Assistants
in Eastern Pennsylvania, Delaware and New Jersey serving 6,000 employees
Director of Human
Resources, Northeastern Bank, Scranton, PA 1991-1995
Director of Personnel
Administration and Development 1989-1991
Director of Human
Resources Development 1987-1989
Reported to CEO and managed human resources for
1,100 employees during period of bank losses, mergers, and leadership changes
·
Recognized
for successfully managing the people aspects of largest acquisition and
published “Managing the Human Side of Acquisitions” in Bankers Journal
·
Instituted
change management and survivor syndrome program to enhance morale, increase
teamwork, and promote productivity during an acquisition
·
Developed
model selection process for subsequent corporate acquisitions
·
Reduced
costs as member of Cost Control Committee
·
Responded
to OFCCP audit with no exception, the only affiliate within PNC to do so
·
Developed
and implemented Organizational Development initiatives
·
Designed
and conducted training programs for all management levels and employees.
Created the Corporate Training Department for a telecommunications
corporation of over 1,000 employees in seven states
·
Won
both corporate honors “Individual and Departmental Pursuit of Excellent Awards”
for Outstanding Contribution to the Company
·
Developed
mission, established objectives, secured budget, set policy, assessed needs,
hired and trained staff, designed and implemented training programs
·
Designed
and implemented corporate-wide succession planning
·
Wrote
business plan and won executive approval to turn department into a profit
center and exceeded financial goals from the first year
Career Counselor and
Program Specialist 1982
·
As
Director, Scranton office became the largest provider of career counseling and
job search assistance to unemployed adults
·
Developed
marketing strategy and programs that became a model for other centers
Senior Consultant and
Executive Administrator 1980-81, Trainer 1979
Senior Consultant and Project Manager of all projects and marketing
activities for training and management consulting firm based in Willow Grove,
PA & Tallahassee, FL
·
Consulted
with East Coast businesses on process improvement, performance enhancement and
management development
·
Conducted
on site training programs and strategic interventions
·
Designed
and delivered train the trainer sessions, supervised consulting staff, and managed
projects and budgets.
·
Wrote
proposals and developed business which resulted in $500,000 contracts
EDUCATION:
· Temple University, M.Ed. and Ph.D.,
Organizational Development
·
Pennsylvania
State University, B.A.,
Psychology
CERTIFICATIONS:
·
Senior
Professional in Human Resources
(Highest Certification in
Human Resources)
·
National
Certified Counselor
·
National
Certified Career Counselor